Te Puna Wai Tours Limited – Privacy Policy
Effective Date: 28 February 2025

Te Puna Wai Tours Limited (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including our website, tours, and related activities.

Our Commitment to Privacy

We understand the importance of your privacy and are dedicated to maintaining the confidentiality of your personal information. We assure you that we will not share, sell, or disclose your personal information to any third parties except as specifically described in this policy or as required by law.

Information We Collect

We may collect the following types of information:

• Personal Information: Includes your name, contact details (address, phone number, email), date of birth, and any other information you provide when booking tours, making inquiries, or subscribing to our newsletters.
• Booking Information: Details related to your tour bookings, including tour dates, payment information, and special requests.
• Website Usage Information: Information about your interactions with our website, such as your IP address, browser type, and pages visited. This data is used to improve our website and services.
• Health and Safety Information: In certain cases, we may collect health-related details, dietary restrictions, or other relevant information to ensure your safety and well-being during our tours.

How We Use Your Information

We use your information for the following purposes:

• To process your tour bookings and provide our services.
• To communicate with you regarding bookings, inquiries, or tour updates.
• To personalize your experience and provide relevant information.
• To improve our website and services.
• To ensure your safety and well-being during tours.
• To comply with legal obligations.

Information Sharing and Disclosure

We will not share your personal information with third parties unless:

• It is necessary to provide our services (e.g., sharing contact details with a transportation provider).
• We are required to do so by law or legal process.
• It is necessary to protect our rights, property, or safety, or that of others.
• In the event of a business transfer (e.g., a merger or acquisition), your information may be transferred under the same privacy commitments.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, including:

• Secure storage of data.
• Restricted access to personal information.
• Regular security assessments.

Data Retention

We will retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Objection: Object to the processing of your personal data in specific circumstances.

To exercise your rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Te Puna Wai Tours Limited
📧 Email: tepunawaitours@gmail.com
📞 Phone: 022 488 9219